Terms And Conditions


The following terms and conditions apply to all transaction on our website. The use of this site indicates your acceptance of these terms and conditions. The placement of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference. These terms and conditions do not affect your statutory rights. To order goods through this website you must be at least 18 years of age. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

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Payment Methods
We accept all major credit and debit cards including Visa, and Mastercard. Your credit or debit card details are entered into a fully secure area managed by WorldPay.

When you have finished shopping, click the 'View Cart/Checkout' button to review your purchase and proceed to the WorldPay secure payment facility from there.On the View Cart/Checkout page, you must provide us with your exact billing address and telephone number your credit card company has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card or debit card has been received. Your order will be confirmed immediately via email from WorldPay. We expect to despatch order within 2 working days from confirmation of order.

If you would prefer not to use payment online, you can:-

1. Place your order with us by email to

2. Receive email confirmation from us of your order.

3. Make payment direct to our bank account.

Reference: (Your name)
Account Name: Pretty Fans

Sort Code: 20 23 97
Account No: 8362 4935

4. Receive your order by post from us on clearance of funds.

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Privacy Policy is committed to protecting your privacy and do not disclose customer information to third parties. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice. If you have any questions/comments about privacy, you should email us at

In order to provide the secure online order and payment systems, cookies and Javascripts are
used on this site. They are used only to keep track of the contents of your shopping cart. It is
erased on completion of the transaction. If your browser does not accept cookies or javascript,
you can change the following settings on your browser:

  • Microsoft Internet Explorer - Tools, Internet Options, ...
  • Netscape Communicator - Edit, Preferences, ...

If you don't wish to accept our cookies, you can still email us your order to

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Description and Price of Goods
All images, descriptive matter, specifications and advertising on our site are for the sole purpose
of giving an approximate description of the goods. All prices are shown in UK Pounds Sterling
(GBP). We are entitled to make adjustments to the price to take account of any taxes or duties,
or if due to an error or omission the price published for the goods is wrong. We will inform you of
the correct price and give you the opportunity to cancel the order. All prices on our website are
inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time
of placing your order.

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Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing
information from our suppliers, we shall have the right to refuse or cancel any orders listed at the
incorrect price whether or not the order has been confirmed. If you have already been charged
and we subsequently cancel your order, we will immediately refund you the value of the incorrect
price charged.


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Availability of Goods
All products and services are subject to availability and may be withdrawn at any time. If an
item you ordered is not in stock, we will back order it for you. If we do not supply the goods for
any reason we will not charge you for these and we will refund any money already paid for them.
However, we will not be responsible for compensating you for any other losses you may suffer if
we do not supply the goods.

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Delivery Charges
We use either Royal Mail or Parcelforce Standard delivery for UK orders. It normally takes 2 to 3 days. This is the
time it takes Parcelforce to deliver the goods to you after they are collected from us; not from the time you order. Far flung areas may take longer. We also deliver internationally. Delivery charge quoted is for purchase(s) up to 1Kg in weight in total. We reserve the right to make an additional charge if that cost is excessive.

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Cancellations and Returns
Before Despatch: The placement of an order confirms your acceptance that we have up to 7 working days, unless otherwise agreed, to despatch your goods from cleared payment. If you wish to cancel your order prior to despatch of your order, you will have the right to cancel the order within 7 working days of your order, and we will refund any money paid by you for the goods.
After Despatch: If you wish to cancel your order, please email us first at within 14 days of despatch the goods. Please ensure that you receive a confirmation from us that your cancellation email has been received. If you wish to return any goods, please likewise email us first for authorisation. You have to pay the cost of returning the goods. Goods that are sent back without authorisation from us may be refused. Returns for any reason other than our error, Post Office damage or if goods do not meet the sales of goods act are discretionary

Personalised products: we do not accept cancellation of personalised products. Personalised products specifically include commissioned paintings, calligraphy and personalised fans and lanterns

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Time Limitation for Notification of Claim

Damage in transit If goods arrive in a damaged condition you must make a note on
the carrier's delivery consignment note and it will be your
responsibility to inform us within 2 days from delivery.
Shortages It is your responsibility to sign for the correct number of packages
as shown on the carrier's delivery consignment note. Any shortages
must be noted on the consignment note and it will be your
responsibility to notify us within 2 days from delivery.
In-Correct Goods It is your responsibility to notify us of any in-correct goods supplied
within 2 days from delivery.
Non-Deliveries We will not accept liability for goods lost in transit unless we are
notified within 10 days from the expected delivery date.


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Please read our terms and conditions before ordering.

Please note that due to limitations of screen settings and printing process,  colour accuracy cannot be guaranteed.
All sizes quoted are approximate.


Copyright @ Pretty Fans 2002-2012. All Rights Reserved.